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General

To all our Guests, a warm welcome to Kloof Nek Suites in Cape Town. To help make your stay with us pleasant and comfortable, we kindly ask that you familiarise yourself with the information on this page. If you have any questions, please do not hesitate to ask.

  • Breakfast: A self-service Continental breakfast is served daily from 7:30 to 10:00 in the communal area
  • Airport transfers: available on request

Check in and Check out times

  • Check-in time: from 12h00 to 21h00
  • ◦Check-out time: by 11:00 unless otherwise arranged.

Payment

  • Cash, EFT and all major credit cards are accepted, we regret no AMEX or Diners club cards & unfortunately no cheques.
  • Accommodation is only confirmed once the deposit has been received.
  • VAT: Please provide your VAT number, if applicable, for your VAT claim purposes.
  • Proof of payment must be emailed or faxed to Kloof Nek Suites by email info@kloofneksuites.co.za if payment is done by EFT
  • We kindly request an ETA of all our guests or a contactable number to reach them

Cancellation and Refund Policy

Ours is fairly simple, but we ask you as our guests to keep in mind that once a room is booked it is no longer available to sell online.

  • Non-refundable: For peak holidays (Dec , Easter and special events) – refunds will be given once rooms are rented out again.
  • We regret no refund will be given for non-arrival and no show guests & 100% of total booking quoted is payable.
  • Cancellation: Cancellations must be made in writing to info@kloofneksuites.co.za
  • Less than 7 days forfeit full deposit
  • From 7 to 14 days forfeit 75% deposit
  • From 15 to 21 days forfeit 50% deposit
  • From 22 to 28 days forfeit 25% deposit
  • Before 29 days handling fee of 10% is charged of deposit

Child Policy

  • We accept children of all ages.

Need to Know

  • All our rates include VAT and are quoted in South African Rands.
  • All our rates at Kloof Nek Suites include a Continental Breakfast.
  • Peak season: Minimum Stay of 3 evenings applies from 20 December -05 January every year.

PLEASE NOTE: All but one of our rooms are accessible by climbing stairs.  Should you / any persons in your party have a problem climbing steps, please notify us when making a reservation, as we cannot guarantee alternative rooms on arrival.